Dramatrix Corporate Training

Dramatrix Corporate Training offers a variety of training in Central and Eastern Europe: presentation training, communication training, negotiation training, media training, customer service training as well as open trainings.

'Speak!' Presentation Skills training: focus on the non-verbal elements of communication, a real practical training ? learning by doing. The communication skills training: based on soft skills development. With negotiation skills training results: change in behavior, improvement in performance. Dramatrix?s motto: business communication is more of an art than a science.

Negotiation training improves personal communication: the ability to build trust and communicate knowledge. SALES training: drama workshops, communication role-plays simulation of real-life business situations. These exercises practice communication tools. Media skills training: give the right impression as a presenter, taking control by gestures and personal energy, make impact on the audience, keep their attention, delivering relevant message.

Assertive communication training: role of personality in communication, guiding the conversation, being assertive in a positive way, active listening. Management communication often fails because of negative masks or attitudes that block communication. Positive attitudes create the right impression and help overcome the listener?s negative attitude. These include both the assertive and empathetic modes.

Creativity training: small groups, drama exercises, individual attention, participants get feedback, coaching, practice. Participants overcome barriers and expand their range of expression and spontaneity and creativity. The team building training takes in account: participant's personality types, job-specific needs, organisational circumstances: theatre workshop techniques, participants improve their collaboration by creativity and spontaneity.

Conflict handling training: video recordings, analyze role-play situations regarding the non-verbal elements of communication, body language and intonation. Customer relations training aims at understanding the customer?s needs and offering tailored, unique solutions. Client Service training focusses on positive communication, long term relationship building. Situations with actors to show the receiving end of the interactions. Actors are experts in using the voice, gestures, body language and eye contact. Call Center training focuses on self-motivation, questioning techniques, handling conflicts and difficult personality types, briefly on the emotional side of communication. Customer communications training: establishing rapport with the client, Aim to understand the way physical attitude and energy affects the words said and thus the listener?s perception.

Dramatrix Corporate Training

DRAMATRIX's Methodology and Approach


"Training' implies putting skills into people, when actually we should be developing people from the inside out, beyond skills, ie., facilitating learning."

(A.W.George)

DRAMATRIX’s Approach

 

We focus on three key areas that affect communication:

  • Attitude
  • Behaviour
  • Skills

  

It is also important to think of communication in terms of these three elements:

  • Rational
  • Emotional
  • Physical

 

 Our approach is based on a couple of key principles:

    * Our training programs generally focus on three or four key areas in order to get real results with the training that the participants can use in their work.
    * With the help of our training programs the participants will experience a change in behavior, and as a result, their managers will experience an improvement in their performance.

      
 
The reason why we find that this is the right approach in corporate training:

Our institutional education is full of theories from elementary school to University; we are forced by the system to learn from books, and we are measured according to our reading and writing skills first, and then according to the capacity of our memory. In our educational system there is provision for improving our "people skills", our behavior, for how to live and work effectively and in harmony with others. Therefore, DRAMATRIX's training programs do not approach the participants from the "mental side", but from the "behavior side". We do not challenge the participants' thoughts with theories; we rather challenge their reactions with personal experiences.

DRAMATRIX's techniques and methodology derive from a relatively new source: drama and theatre.

Using theatre workshop techniques, we help participants overcome barriers and expand their range of expression: experimenting with communication tools, developing spontaneity and creativity. Our training programs are highly practical: participants use a variety of exercises to feel how new skills can be applied.

    * Our goal is: "to make it real!" - to shock and surprise the participants. We put them into situations with the help of actors in order to make them really experience what it feels like to be on receiving end of the interactions.

    * By holding a mirror to them, we make the participants aware of the impact they make on their environment (on their colleagues, bosses, subordinates and clients) and also of the reactions their behavior can evoke in other people.

    * Having this background knowledge about themselves, now the participants can start to work on the execution part: "How to do it right." In this phase the participants can try themselves out in role-plays, again with the participation of actors, thus making the role-plays as similar to a real life situations as possible.